Shipping policy
Processing Time Orders are processed within 1-3 business days (Monday to Friday, excluding UK bank holidays). You'll receive a confirmation email with your order number once your order is placed, and a shipping confirmation with tracking once it ships.
Shipping Times We work with trusted suppliers to bring you the latest gadgets at competitive prices. Because our products are shipped directly from our suppliers, delivery times may vary:
UK Standard Shipping: 7-14 business days UK Express Shipping: 3-7 business days International Shipping: 10-25 business days (where available)
Please note: These are estimated delivery times and are not guaranteed. Delays may occur during peak periods (Black Friday, Christmas, etc.) due to carrier volume.
Shipping Costs UK Standard Shipping: FREE on all orders UK Express Shipping: £4.99 per order International Shipping: Calculated at checkout based on destination and weight
Order Tracking All orders include tracking. Once your order ships, you'll receive an email with a tracking number. You can track your order at any time. If you haven't received tracking within 5 business days of ordering, please contact us at info@trendoraonline.co.uk
Multiple Shipments Because we work with multiple suppliers, your order may arrive in separate packages. You will not be charged additional shipping for split shipments. Each package will have its own tracking number.
Shipping Address Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your address, contact us immediately at info@trendoraonline.co.uk — we can only update addresses before the order ships.
Lost or Delayed Packages If your package hasn't arrived within the estimated delivery window, please contact us. We will:
- Track the package with the carrier
- File a claim if necessary
- Offer a full refund or replacement if the package is confirmed lost
We are not responsible for carrier delays, but we will always help you resolve the issue.
Customs & Duties (International Orders) International customers are responsible for any customs fees, import duties, or taxes charged by their destination country. We have no control over these charges and cannot predict what they will be.
Questions? Email us at info@trendoraonline.co.uk and we'll respond within 24 hours.
All the other policies (Returns, Privacy, Terms, FAQ) have also been updated with info@trendoraonline.co.uk.